Privacy Policy

1. Information We Collect

At Bab-ul-Fatah, we collect information that you voluntarily provide to us when you use our website, place an order, subscribe to our newsletter, or contact our customer support. The types of information we may collect include:

• Personal Information: Your name, phone number, email address, and shipping address provided during checkout or when contacting us.
• Order Information: Details of products you purchase, order history, payment method preferences, and delivery instructions.
• Technical Information: IP address, browser type, device type, operating system, and browsing behavior on our website collected automatically through cookies and similar technologies.
• Communication Data: Records of your correspondence with our customer support team via WhatsApp, email, or phone.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders accurately.
• Communicating with you about your order status and delivery updates.
• Providing customer support and responding to your inquiries.
• Improving our website, products, and services based on your feedback.
• Sending promotional offers, new product announcements, and newsletters (with your consent).
• Detecting and preventing fraud, abuse, or unauthorized transactions.
• Complying with legal obligations and regulatory requirements.

3. Information Sharing

We take your privacy seriously and do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Courier & Logistics Partners: We share your name, phone number, and shipping address with our courier partners (such as TCS, Leopards) solely for the purpose of delivering your orders.
• Payment Processors: If you use an online payment method, we share transaction details with our payment processor solely to complete the transaction.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety.
• Service Providers: We may share information with trusted service providers who assist us in operating our website and business, subject to confidentiality obligations.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure storage of personal data with access controls.
• Regular security assessments and updates to our systems.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your shopping cart items and preferences.
• Understand how visitors interact with our website.
• Improve website performance and functionality.
• Deliver personalized content and recommendations.

You can control cookies through your browser settings. Disabling cookies may limit some features of our website, but your account and personal data will remain secure.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete personal information.
• Deletion: Request the deletion of your personal information, subject to legal obligations.
• Opt-Out: Unsubscribe from promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at support@babulfatah.com or call us at +92 326 5903300.

7. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and payment gateways. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

8. Changes to This Policy

Bab-ul-Fatah reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: